Companies loose a great number of customers due to the low quality of their support services. About 1 consumer out of 2 changes its company because it is discontented with the services received.
In the HPC service, the importance of a continual and dedicated support is essential: the systems used are complex; they need a constant control to maintain them on top and to obtain a maximum advantage from your investment.
Aethia makes available its own competence related to one-to-one support, which is supervised by an expert team, specialized in HPC systems and solutions.
In detail, the support activities include:
- hardware and software maintenance
- monitoring, control and diagnosis of systems
- full management of damages and replacement of components
- configuration and optimization of working tools for users
- integration of new and more efficient components and technologies
- software update, specific counselling and indications related to more appropriate technological choice (hardware, software, conditions in the server room...)
- specific support in case documents and information are missing
Have the assistance of Aethia allows you to have some fundamental advantages:
- improving your work time and increase productivity
- reducing TCO (Total Cost of Ownership)
- capitalization of your investments
In order to support the IT systems management and use, we offer remote and on-site support contracts. We use customized formulae, based on yearly contracts or hourly packages:
- Yearly maintenance contract: assistance and support service by phone to maintain/rest the correct operation of the systems delivered (new configurations and installations are excluded)
- Hourly package contract: assistance and support service by phone.
- Yearly full managed contract: full system management service.